Refund policy
Returns
It is important for us as Barney & Fleur that our customers are 100% happy with their purchase so we have made our returns policy very simple for you.
We will thoroughly inspect all goods before we send them to you to ensure there are no visible marks or flaws.
If you are not 100% satisfied with your purchase, we will happily accept a return within the specified time frame and issue you with a credit for you to use towards your next purchase. Please note we cannot offer a refund for a change of mind or if the item does not fit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot accept a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. Garments must be unwashed, must not be worn, they must have tags attached and must also be in the original packaging. In the case of footwear, if we arranged to post without the box, we will make an exception.
The following items cannot be returned unless deemed faulty:
- Cosmetics; includes Skin care, Bath & Body and Personal Fragrances
- Books
- Jewellery
- Gift cards
- Items marked FINAL SALE
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Please also include Name, Order Number and Reason for Return so that it can be dealt with accordingly.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at barneyandfleur@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately items marked FINAL SALE cannot be refunded unless deemed faulty.
Exchanges (if applicable)
Due to the limited number of our pieces, if you would like to exchange and item we recommend you contact us at: barneyandfleur@gmail.com or call us on: 0466 595 558 during trading hours to discuss options.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Shipping
To return your product, you should mail your product to:
135 Hampton Street, Bridgetown WA 6255, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.